Financial Protection and Peace of Mind

SmoothRed is a member of ABTA with membership number Y6346 and ATOL holder number 6634 which means financial protection and peace of mind during your holiday.

ATOL Protection

SmoothRed Ltd are ATOL protected by the Civil Aviation Authority (CAA). ATOL gives our clients peace of mind and full financial protection. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate, visit the ATOL website:

www.atol.org.uk/ATOLCertificate Our ATOL number is 6634.

Our ATOL bond covers:

  • Flight inclusive packages commencing in and returning to the UK.

Please ask us to confirm which protection applies to your booking.

ABTA Member

SmoothRed is also a Member of ABTA with membership number Y6346. This means that you have the benefit of ABTA’s assistance and Code of Conduct. An ABTA Member must adhere to high service standards, fair terms of trading and accurate information, so you’re in safe hands. ABTA’s strict joining criteria for Members, code of conduct, customer helpline and approved ADR scheme to resolve complaints are all here to give you confidence and peace of mind when booking your travel arrangements.  For more information see www.abta.com

Financial Failure Insurance

SmoothRed Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations” all passengers booking with SmoothRed Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of SmoothRed Ltd. This insurance has been arranged by The Travel Vault in conjunction with Towergate Travel through Zurich Insurance PLC.

Claims

In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at tcs@towergate.co.uk . Please ensure you retain the booking confirmation form as evidence of cover and value. 

Passport and Visa Information: Our staff are on hand to advise you on passport and visa information relating to your trip. Please also visit the Government’s passport advice for more information: https://www.gov.uk/browse/citizenship/passports

Health Information

Our staff are on hand to advise you on any health requirements that may be important relating to your trip or destination. We advise that all clients check recommended practice with their GP, practice nurse or travel health clinic. Please visit  www.gov.uk/knowbeforeyougo and www.nathnac.org for more information.

Foreign & Commonwealth Office (FCO)

The Foreign & Commonwealth Office provides up-to-date travel advice to help British travellers make informed decisions about travelling abroad. Please visit: https://www.gov.uk/foreign-travel-advice for more information.

Travel Insurance

We advise that you take out adequate insurance for your trip which includes personal cover such as health care, theft or loss of personal items.

Data Protection

All client data is held in accordance with the Data Protection Act

We may retain email addresses for future marketing use which can be opted out of at any time.

Accessibility

In accordance with The Equality Act 2010 we are happy to make reasonable adjustments to the way we provide our services for Disabled and Less Mobile Passengers. Please notify your travel representative if this is required and they will be happy to assist.

Product information

Please note that the standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night’s accommodation. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport.

Pricing

We reserve the right to alter the prices of any of the travel arrangements shown. You will be advised of the current price of the arrangements that you wish to book before your contract is confirmed.

Terms and Conditions SmoothRed

Please refer to our full booking terms and conditions.

Company details

SmoothRed Ltd is registered in England and Wales/Scotland with registered number 5258877 and Vat no. 122552642

Registered Head Office: Alexander James & Co, Upper Deck, Admirals Quarters, Thames Ditton, KT7 OXA

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Call our team on +44 (0)20 8877 4940

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