Plan ahead with peace of mind
Book with Confidence
If you’re beginning to think about where you’d like to escape to in the near or distant future, rest assured SmoothRed has your comfort and wellbeing at the forefront as always.
To ensure you’re able to book with confidence, we’ve developed a new flexible booking policy to allow for total peace of mind.
If, in the lead up to your trip, you decide that you would prefer to defer your departure, or even alter your destination, your personal travel consultant will be on hand to smooth things over.
If you choose to cancel due to Covid-19 travel advice restrictions*, we will offer you a full refund, including your deposit, up to 30 days prior to departure, dependent on the nature of your trip and as long as the balance has been paid in full.
* This means where travel to the destination would contravene the travel advice issued by the UK Government and FCDO.
Balances for all new bookings are now payable eight weeks prior to departure. Should your holiday be unable to proceed as a result of Covid-19 closer to your travel date, you then have complete freedom to rearrange your trip free of charge before you’re due to depart. That means we’ll move your travel dates or switch you to another available destination at no additional expense to you.
We have long-standing, valuable relationships with our local partners; together we’re committed to doing everything in our power to offer and promote flexibility to ensure your comfort when planning your dream trip.
*Valid for all new bookings made from 1st January 2022.
*In order to secure the best rates, it might be that some products for certain bookings, such as non-flexible flights, are excluded from the conditions above. Your travel consultant will advise you at the time of quotation.
*Additional charges may be incurred based on changes to your trip such as accommodation and/or seasonality.
*Certain non-flexible flights and rail tickets may have to be paid for at the time of booking and will be non-refundable (unless the airline decides to issue a policy offering greater flexibility). In any event, we will mirror the applicable policy of the airline.
SmoothRed is a member of ABTA with membership number Y6346 and ATOL holder number 6634. We also offer 24/7 emergency UK support while abroad.
Whether you’d like to start planning a trip or would like to find out more about travelling at the moment, the travel team is on hand to help.