A note from our Director
With the emergence of the Covid-19 we are contacting all of our clients with trips departing imminently to offer guidance and support by helping you to secure alternative travel arrangements, including postponing or amending holiday plans. If the team have not yet been in touch with you, we thank you for your patience as we deal with trips on a case-by-case basis, reaching out to those of you travelling imminently first. What is SmoothRed’s position on the COVID-19 outbreak?
What is SmoothRed’s position on the COVID-19 outbreak?
At SmoothRed we continue to closely monitor and manage this situation as it evolves. The details below explain how we are operating in the current situation, ensuring, as ever, that the safety and wellbeing of our clients is our main priority.
We are tracking the coronavirus situation very closely and receive travel advice and travel health updates regarding the current outbreak of COVID-19 from the UK Travel Trade Association, the World Health Organization, and The Foreign Commonwealth Office.
Please note that travel advice remains under constant review to ensure it reflects the latest assessment of risks.
What happens if the FCO advises against travel to my destination?
We will of course contact you and make appropriate arrangements to work with you to re-schedule your trip or change the destination of travel.
What happens if the FCO does not advise against travel to my destination?
If you are disinclined to travel, the cancellation or rescheduling of the trip would fall under our terms and conditions.
If you feel more comfortable postponing your trip or changing the destination, we will do everything in our power to make appropriate arrangements to work with you and our suppliers on the ground. Please note that certain aspects of your trip may be non-transferable and there may be additional costs.
How does this affect the trip I would like to book?
Book with confidence. Given the exceptional circumstances we currently face, for all new bookings during this period we are offering a revised, flexible reservation option to ensure clients don’t miss out on trips for their preferred travel dates.
For all new reservations made between now and the 31st May, we are offering:
Free cancellation, change of date, or change of destination up to 4 weeks prior to departure for holidays departing on or before the 30th September 2020.
It also goes without saying that SmoothRed offer financial protection through ATOL and ABTA, and the reassurance and support from our team 24/7 whilst you are away.
Whether you’d like to start planning a trip or would like to find out more about travelling at the moment, the travel team is on hand to help.
Please contact the sales team on +44 208 877 4940 for more information.